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FAQ

Our showrooms are loacted at Pazhavagadi, Attakulangara, Enchakkal, and at Pongumoodu, Trivandrum
Our Attakulangara showroom is 4.9Kms from Trivandrum International Airport, So it will take 15- 20 mins only
Trivandrum Central isthe nearest Railway station
Yes all our showrooms are opened on Sundays.
We provide complete family shopping. We have Mens wear, Womens wear, kids wear, Accessories, Home appliances, Footwears, Uniforms, Groceries, Daily essentials, New born kits etc.
Our working time is 9am to 10 pm.
You may reach us at - +91 471 3099999, +91 889 3099999, +91 9072772704
Yes we have the uniforms for most of the reputed schools in Trivandrum
Yes we have a large collection of New born dresses, Diapers, Bath accessories & kids toys
Yes we have a large collection of Wedding gowns, Lehengas, Half sarees, Silk sarees, Party wear dresses, Mens Suits, Sherwanis, Mens party wear dresses etc.
Purchasing a product from our online store, kindly go to ramachandran.in to do online shopping.
Yes, the shipping charges may vary from country to country. The shipping charges for your destination will be indicated when you place the order
Yes, we can deliver to any country across the world through our reliable logistics providers such as DHL, FedEx, TNT etc.
Yes, you would receive an email with the Airway Bill number of the courier once it is shipped. You would be able to track it with the respective courier.
Yes, we accept all major Debit cards.
You can always use the Contact Us form provided in our website to submit your grievance to us. Moreover that, you can directly mail to info@ramachandran.in for complaints and feedback and write to info@ramachandran.in for products and order related queries.
Unfortunately, this is the major drawback of the online sale. Some of the dark colors may be slightly varied in monitors depends on your screen’s resolution/settings even if we have uploaded the exact colored product in to the online store. Hence, requesting you to always check the description/details provided along with product carefully Or please do contact us at info@ramachandran.in incase you require further clarifications, if any.

To cancel an order before shipping,

go to 'My Account' -> and then click on 'My Orders',

Select the order to cancel by clicking 'View Order' & click on 'Cancel Order' link on the top right of the page.

You can do so at ANY TIME BEFORE THE ORDER IS SHIPPED. The order cannot be cancelled once shipped from our warehouse. Once the order is cancelled, the refund will happen within the next 72 hours.
You can make your payment through Bank Transfer method. Please choose your preferred payment method while making your purchases. If you choose the Bank Transfer method then we will send you an email stating the Bank Payment details.
Yes! You can purchase Gift Vouchers from our online store. Gift Vouchers of different denominations are available just for you.
You can redeem the Gift Vouchers in any of our showrooms in Chennai or Trivandrum.
We are sorry. You can Only redeem the Gift Vouchers in our offline stores.
We are sorry. You can redeem the Gift Vouchers Only for textile materials.
Each Gift Voucher is valid only for a maximum of 60 days from the date of purchasing it.
Yes! We can deliver your products to more than 200 countries.
We associate with The Professional Couriers and Blue Dart for delivering products within India. For overseas shipment, we associate with FedEx, DHL, WNX (World Net Express) etc.
No! Shipping Charges does not include Duties, Taxes and Octroi charges.
Shipping to Tamil Nadu and Pondicherry will take a maximum of 3 business days, 4 business days to ship to Kerala, Andhra Pradesh, Karnataka, 5 business days to ship to other states and 7 business days for overseas shipments.
We will process the orders by next day from the date of receipt of the order. If any issue in the payment, our payment gateway team will intimate to us. We will process that type of orders after clearing the issue.
Yes, you can Choose the Date of Delivery but only for the ‘Ready to ship’ items in our online inventory at the time of placing the order.
We take all efforts to Deliver the products a day in advance to the date of your choice so as to avoid any disappointment to you. We believe Customer is the King.
You can intimate the new address via email to xxx@jtplaza.com, if there is any change in the shipping address. However, it would be impossible to change the delivery address if the particular order has already been shipped before receiving your email.
No, it is not possible to give multiple delivery addresses in a single order. However, you can place different orders if you have multiple shipping addresses.
Yes, we do accept Credit Cards. Any of the following Credit Cards can be used to purchase products at www.jtplaza.com: MasterCard, Visa, American Express, Diners Club and JCB Credit Cards.
We process Visa Electron/MasterCard/Maestro Debit Cards of all major banks.
Our Authorised Payment Gateway (CCAvenue) has partnership with all major banks.
No, we don’t offer Cash on Delivery option.
Billing Address’ is the address mentioned in your credit/debit card.
Yes, we have the provision to refund/cancel the payment in case you cancel the order.
If you have placed the order using Credit/Debit card or Net Banking option, the canceled amount will get credited to your card account.
Time to refund will depend on your bank process. Normally it takes a minimum of 2 to 3 business days from the date of refund or cancel of Credit/Debit card, Net Banking payments.
If our Payment Gateway Team finds any incorrect details while checking your order, they will ask you for some documents for verification purpose to complete the process. This is called Manual Authorisation.
You can track the status of your order with Order Tracking option in our website.
In case the status of your order is not updated in our website, you can send an email to xxx@jtplaza.com or reach us at +91 9XXX XXX XXX.
An instant e-mail with the information about the shipment of your order will be sent to you, as soon as the parcel is handed over to the courier agency. Also, we will update you with a Tracking Number within 24 hours so as to let you track your shipment on your own.
We will send you the delivery status of your order to your e-mail id.
In the event that you are dissatisfied with your purchase, we will exchange/replace the product provided that it is unused and is in their original condition. Exchange/replacement must be made within three days from the date of delivery, and only one exchange per item is permitted.
All replacement/exchanged goods should be returned in the original packaging and the invoice should be enclosed with it. Our decision regarding the condition of returned goods shall be final. Shipping charges cannot be refunded and return-shipping charges will be applicable.
Yes, all our showrooms are open on Sundays.
Kindly check the contact us page on our website to know the contact details of our all showrooms.